UX & intake · Florida (FL)

UX & intake design for ABA providers in Florida.

Name: Higglo
Price range: $$$

An ABA intake journey in Florida has to sort families by things specific to Florida: whether their plan falls under S. 627.6686 (2008), whether the child is within mandated coverage (through age 18), whether they're on Medicaid, and how far they are from your nearest clinic. We design the path so those answers arrive before the first call.

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Crowded marketMarket data updated April 2026

Snapshot

FL through the UX & intake lens.

Coverage ageThrough age 18Under the state mandate

Coverage capCapped$36,000 per year ($200,000 lifetime)

TelehealthAllowedno specific restrictions on telehealth ABA

The Florida read

What UX & intake has to solve in Florida.

Eligibility up front

Coverage under S. 627.6686 (2008) runs through age 18. Intake should ask age early and route older clients to Medicaid, self-pay, or other options, rather than letting them discover the limit on a call.

Payer language

Families recognize their plan, not the statute. Name the carriers and Medicaid plans you accept the way Florida families say them, and explain what the $36,000 per year ($200,000 lifetime) cap means for them at the moment they're deciding whether to inquire.

Distance & modality

Excellent access in Miami, Tampa, Orlando, and Jacksonville metros. Rural areas in the Panhandle and central Florida have fewer options. Telehealth is allowed in Florida (no specific restrictions on telehealth ABA), so families outside your clinics' drive radius shouldn't hit a dead end: intake should route by zip code to in-home or telehealth options - and say clearly when neither fits.

Clinical handoff

BCBA capacity is set by supervision rules - in Florida: Follows BACB guidelines (1:6–8 BCBA to RBT ratio recommended). Capturing schedule, setting, and location preferences up front lets coordinators match families to real caseload openings instead of a generic queue.

What's included

The UX & intake engagement, scoped to Florida.

The same program we run for ABA providers everywhere, prioritized around the Florida market above. See the full UX & intake service →

Sequence 01

Foundation

Qualitative research with caregivers, intake coordinators, and BCBAs to map the real decision friction in behavioral-health buying journeys.

Sequence 02

Build

Service-page architecture tuned to the questions caregivers actually ask - payer coverage, waitlists, diagnostic clarity - before they're willing to inquire.

Sequence 03

Compound

Intake forms engineered for cleaner clinical handoffs and higher-quality inquiries, not just higher form-fill rates.

Sequence 04

Measure

Decision-moment design - testimonials, proof, payer language, scheduling - sequenced to where caregivers actually are in their readiness curve.

FAQ

UX & intake questions from Florida.

Q.01What should an ABA intake form ask families in Florida?

Only what intake needs to route them: the child's age, insurance carrier or Medicaid plan, zip code, preferred setting (center, home, school, telehealth), and the best time to call. Clinical history can wait for the call - asking for it up front costs inquiries before trust exists.

Q.02How should we handle families outside the Florida coverage age?

Mandated coverage runs through age 18 in Florida. Ask age early, then route older clients to the options that do apply - Medicaid where eligible, employer plans that cover beyond the mandate, or self-pay - so they learn it from the page, not from a call that ends in a no.

Q.03How should a Florida ABA provider present Medicaid on its site?

Plainly and early. Say whether you accept Medicaid in Florida, which Medicaid plans you're in network with, and what a family needs to start - usually a diagnosis and a referral. Families on Medicaid often assume they'll be turned away; a clear answer keeps them from leaving.

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